About Us — HVAC Pro NYC
About Us

With You at
Every Stage

From the first diagnostic call to long-term preventive maintenance — we're a committed partner for commercial facilities across NYC. Licensed, responsive, and built for buildings that can't afford downtime.

Owner Photo
Alex Mercer — Founder & CEO

Built on Trust,
Driven by Results

"I started HVAC Pro NYC because I saw how many building owners were left without reliable answers after a system failure. We built this company around one principle: show up, do the job right, and stand behind the work."
Alex Mercer Founder & CEO, HVAC Pro NYC

Keeping NYC Buildings
Running — No Excuses

Our mission is to deliver commercial HVAC services that are reliable, transparent, and built around the real needs of facility managers, property owners, and operations teams across New York City.

We believe that great HVAC service means more than fixing equipment — it means clear communication, consistent documentation, and a team that treats your building like their own responsibility.

500+
Commercial Clients
4.9★
Average Rating
24/7
Emergency Support
95%
Would Recommend Us

Our Core Directions

🔧

24/7 HVAC Repair

Fast response commercial repair across all NYC boroughs. When your system fails, we mobilize — day or night.

📋

Preventive Maintenance

Planned programs that keep equipment efficient, predictable, and easier to budget with a clean service history.

🏢

HVAC Operating Services

On-site support and asset tracking that supplements your internal facilities team without replacing them.

📁

Portfolio Service

Centralized coordination, standardized service levels, and clear reporting for multi-site clients.

Our Values

01

Transparency

Clear scope, honest pricing, and no surprises. We explain what we found, what we did, and why — every time.

02

Reliability

We show up on time, we follow through, and we hold ourselves accountable. Dependability isn't optional — it's our baseline.

03

Technical Excellence

Ongoing training, OEM compliance, and modern diagnostics ensure our work meets the highest commercial standards.

04

Customer First

Your priorities are our priorities. We integrate with your team and stay aligned to your building's operational needs.

05

Data-Driven Decisions

We use diagnostic and performance data to make targeted recommendations so issues get resolved faster and stay resolved.

06

Long-Term Partnership

We don't disappear after the service call. We build relationships with facilities teams that last for years, not transactions.

Our Achievements Speak
for Themselves

500+
Commercial Buildings Served
10+
Years in NYC Market
4.9/5
Average Client Rating
2hr
Average Emergency Response

Our Team & Office

Team Photo
Office
Field Work

Technicians You Can Count On

Every technician on our team is licensed, certified, and experienced in commercial heating and cooling across NYC. We invest in ongoing in-house training so our crews stay current on modern equipment, controls, and best practices.

Our office team manages dispatch, client communication, service documentation, and coordination with facilities managers — so nothing falls through the cracks.

  • All technicians licensed & certified in NY State
  • Ongoing OEM and equipment-specific training
  • Dedicated client success and dispatch team
  • Full documentation provided after every service
  • Background-checked, uniformed professionals

Video Presentation

HVAC Pro NYC — Company Overview

Ready to work with a team that shows up?

Request a free estimate or call us now for same-day service in Manhattan.

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